Refund Policy
Returns Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must:
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Be unworn and unused
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Be in the original condition
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Include original packaging and tags
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Be accompanied by proof of purchase
Items returned that do not meet these conditions may not be accepted.
How to Start a Return
To request a return, please contact us at befindpty@outlook.com with your order number and reason for return.
If your return is approved:
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We will provide return instructions
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A prepaid return shipping label will only be provided if the item is damaged, defective, incorrect, or the return is due to an error on our part.
Please note: Items sent back without prior return approval will not be accepted.
If you have any questions about returns, feel free to contact us at befindpty@outlook.com.
Return Shipping
Unless the return is due to a fault or error on our part:
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable
We recommend using a tracked return service, as we are not responsible for items lost in return transit.
For damaged, defective or incorrect items, or where an error has been made on our part, we will provide return instructions and arrange a prepaid return shipping label.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Please contact us as soon as possible with photos, so we can assess the issue and make it right.
Sale Items & Gift Cards
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Sale items are final sale and cannot be returned or refunded unless faulty
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Gift cards are non-refundable
Exchanges
For exchanges involving a different size, please contact us directly at befindpty@outlook.com with your order number and the size you would like to receive.
If the requested size is available and the exchange is approved, we will provide instructions for returning the original item.
Once the original item has been received and inspected, we will send the replacement size. Items must be unworn, unused, in their original condition, and include the original packaging and tags.
Return postage for exchanges is the responsibility of the customer unless the exchange is required because of a fault or an error on our part. Exchanges are subject to product availability.
For exchanges involving a different style, please contact us directly so we can advise you of the available options.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds are issued to the original payment method
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Processing time is up to 10 business days
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at befindpty@outlook.com.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days of delivery, for any reason.
Returned items must:
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Be unworn and unused
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Be in original packaging with tags
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Include proof of purchase
Final Notes
We reserve the right to decline returns that do not comply with this policy. This policy does not affect your rights under Australian Consumer Law.